Reusable Ice Pack & Heat Bag

We offer a range of shipping options to cater to your needs. Our shipping costs are calculated based on factors such as the delivery location, package size, and weight. You can view the available shipping options and their associated costs during the checkout process before finalising your order.

Our warehouse is located in Sydney Metro area, so shipping will be faster if you are within Sydney. We process orders fast within 2 - 24 hrs, depending on the time of day you order.

The shipping timeframes within Australia can vary depending on your location and the shipping method you choose. Generally, standard shipping takes around 3-7 business days, while express shipping can take 1-3 business days. Keep in mind that these estimates might be subject to slight variations due to unforeseen circumstances.

No, we don't currently offer international shipping. We do hope to offer worldwide shipping to select countries from Australia in the future.

During the checkout process, you can enter your shipping address to see the available shipping options and costs for your location.

Feel free to reach out if you have more questions or require further assistance regarding shipping within Australia!

We accept a variety of payment methods to provide convenience for our customers. These include major credit cards such as Visa, MasterCard, as well as digital wallets like PayPal, Google Pay and Apple Pay.

You can find the full list of accepted payment methods during the checkout process.

Absolutely. We take your online security seriously. Our website employs industry-standard encryption and security measures to protect your payment information. We do not store your payment details on our servers, ensuring a safe and secure shopping experience. You can see that lock in the top left corner of the browser, showing security on our website.

No, we don't offer any installment payment options such as AfterPay, ZipPay or any other installment plans based on your location.

Steps To Complete A Return With 30 days:

1. Read below to ensure you qualify or email us if you have any questions info @ sydneyphysioclinic.com.au

2. Download the return form and include it with your return. Return shipping is the customers responsibility and a tracking code must be emailed to us / record kept of receipt with tracking.

3. For a full credit to be granted for your item, it must be returned within 30 days of invoice date, in original packaging/saleable condition without markings or any tampering of original product.

Note: We are not responsible for any returned goods lost in transit. If a return is received after 30 days without consent, a 15% restocking fee applies and only a credit note will be given for the return. If the return is damaged in any way including packaging it will not be salable and an invoice will be charged for full fee of product plus 15% admin fee charged payable within 14 days.

Steps To Return A Faulty Item:

1. Read below to ensure you qualify and email us within 14 days of invoice date info @ sydneyphysioclinic.com.au. Includes photos and full details of fault/damages as these will be sent to the manufacturer for approval.

2. A return label will be emailed to you to return back at no charge for faulty items.

3. A replacement depending on availability, refund or a credit will be issued on your account upon arrival of goods in our warehouse and approval of return.

Note: No returns will be accepted after 30 days unless the item is faulty and under warranty. No returns or exchanges on items that are used, unless exhibiting a genuine manufacturing fault.

SPC Physio Shop guarantees all products in accordance with the Manufacturer's Warranty, as long as the products have been used following the provided user instructions. These warranties cover both the components and materials used in making the product. Keep in mind that warranties won't apply to issues arising from improper usage, mistakes by the user, using the product beyond the manufacturer's specifications, or beyond its intended purpose. It's crucial to adhere to the maintenance and cleaning guidelines to maintain the validity of the warranties. For more information about warranties on the products in our collection, please get in touch with our Customer Service Team. If a purchaser identifies a faulty product within the warranty period, they should promptly contact Customer Service with details about the issue and provide the invoice information. Please note that products without invoice details won't be eligible for warranty coverage.