Common Physiotherapy Questions Answered


Sydney Physio Clinic’s most frequently asked questions (physio FAQ). If the information below doesn’t answer your questions please don’t hesitate to contact us via phone or email so we can deal with your query directly.

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Physiotherapy is a scientific health profession focusing on the treatment of the musculoskeletal and movement systems of the body. Physiotherapy aims to rehabilitate and improve pain and movement disorders associated with the musculoskeletal system.

Physiotherapists are highly skilled in musculoskeletal and neurological systems.  Physios use evidence-based assessment and treatment techniques. Employing unique hands-on techniques in association with proven modalities. At Sydney Physio Clinic we feel that individualized exercise programs and education are key. So to assist patients correct musculoskeletal dysfunction, normalizing and improving movement and function.

Sydney Physio Clinic physiotherapists have many years experience practicing around the globe. Our team are constantly involved in professional development, so to ensure we stay abreast of the latest research. Keeping up to date regarding the assessment, treatment and management of musculoskeletal complaints. Therefore as a result at Sydney Physio Clinic our treatments incorporate the latest scientific research.

All treatment sessions are private one-on-one treatment sessions. So rest assured you will receive individually tailored treatment administered by a knowledgeable, caring and enthusiastic physiotherapist.

Sydney Physio Clinic also boasts a strong network of skilled practitioners in other disciplines. This is something which can only be developed over years of practice. Therefore when you seek our your treatment at Sydney Physio Clinic you open up access any of these knowledgeable practitioners. All specialists in their own field meaning a quicker, faster and lasting recovery.

You do not need a referral as a private patient. Physiotherapists are primary care clinicians qualified and skilled in the assessment and management of musculoskeletal conditions. As a result physiotherapists are experienced in being the primary point of contact for musculoskeletal conditions. Competent in assessing, treating and developing the necessary management plans for the majority of musculoskeletal complaints.

You do however need a current doctors referral in some circumstances. If you are claiming under WorkCover, CTP (motor vehicles scheme), Veterans Affairs or the Medicare chronic disease management plan schemes a doctors referral is necessary.

Sydney Physio Clinic is registered with most private health insurance plans, Medicare, Veteran’s Affairs and third party insurance/compensable carriers.

For your convenience Sydney Physio Clinic is connected to HICAPS which enables you to “swipe” your health fund card and claim your rebate at the clinic. As a result you simply pay any gap remaining. It is important to note that each health fund as well as each level of cover is different. So it is best to contact your particular fund to get an accurate estimation of your coverage.

If you have private health cover and subscribe to the “extras” package cover you should be eligible to claim a part of your treatment fee. However, as stated before different schemes have different structured cover. So, you are best advised to check your level of cover directly with your insurer.

A common physio FAQ. The answer to which is generally no. Physiotherapy is not covered by Medicare, however Medicare now offers a Chronic Disease Management Plan scheme. This scheme was previously referred to as the Enhanced Primary Care (EPC) Program. If you are eligible under this scheme at Sydney Physio Clinic Medicare will part pay for up to 5 physiotherapy treatments. This is per calendar year and eligibility is at the discretion of your GP. Noting that this program is only for people with chronic conditions.

Patients must be referred by their GP to claim under the Chronic Disease Management Plan scheme. If you have any queries regarding this service or Medicare contribution towards treatment please don’t hesitate to call. Currently the Medicare schedule fee for allied health services (including physiotherapy) under the CDM scheme is a Medicare rebate of $56 for each of the 5 sessions.

Yes. And providing you have the following information with you on your initial visit we can bill your insurance company directly. 

  • Your insurance companies details.
  • Your claims officers details.
  • A Doctor’s referral prescribing physiotherapy treatment.
  • A valid claim number.

At the time of your first session if your insurance company has not yet accepted liability. Or, if you do not have the above listed information with you on the day, you will be billed at the time of consultation. You can then send this invoice to your insurance company and be reimbursed for the session. Once we have confirmation your sessions are approved we will simply bill your insurance company directly. So, there is no out of pocket expenses for you.

A great Physio FAQ. The physiotherapist will take a comprehensive history of the current problem and perform a physical examination of the area and any relevant associated areas. This includes any necessary functional testing. Your physiotherapist will then devise a treatment plan that may involve ways of relieving pain, restoring mobility and function.

  • Techniques used may include any number of techniques. Ranging from hands on manual therapy for joints and soft tissues, exercise prescription directed at improving strength, mobility, posture, biomechanics as well as electrotherapy modalities. All physical treatment is coupled with the appropriate and necessary education.
  • Exercise prescription and education is a crucial element of any physiotherapy session. So you can learn techniques to use at home as well as develop vital understanding to manage and improve your condition independently. This way you can “self treat” between any necessary treatment sessions.
  • As well as this exercises and education play an important role in having patients become actively involved in any preventative measures. At Sydney Physio Clinic if applicable we can refer you for alternative treatment, or assessment within our vast network. If it is deemed physiotherapy at the current stage of your complaint is not the best option for you we can easily guide you in the right direction.

We are always happy provide a change of clothes, or a gown for your to wear during the session if you forget to bring your own appropriate clothing to a session. Otherwise you can simply bring your own shorts and singlet top (depending on the area being treated) so you feel comfortable for the treatment session.

  • If you have a lower limb sports injury, or any lower limb complaint where you feel footwear may play a role. We suggest that you please bring with you any running shoes, football boots, work or casual shoes you feel relevant.

Not all areas being treated will require you to change but physiotherapists prefer to see the area they are working on. This way we have easy access to assessing strength and movement of the area, as well as palpating necessary structures in and around the area. Which is why sometimes getting changed into shorts and a singlet top is preferred by our team. Although not ideal if you prefer not to get changed or expose the relevant area during the session, we can work around this. Our physiotherapists are experienced in assessing and working through clothing if this makes you more comfortable.

This is a very important Physio FAQ. Other than a change of clothes, or any appropriate footwear and sporting equipment listed in the above Physio FAQ. Please bring along any recent and relevant x-rays, reports, or referrals you may have. As well as this if you are claiming under a third party insurance, WorkCover scheme, or Medicare EPC scheme please bring along the relevant documentation for this also.

Your initial consultation which includes a comprehensive evaluation as well as treatment takes 45 minutes.  Any subsequent sessions thereafter are usually 30 minutes duration. At Sydney Physio Clinic we pride ourselves on running on time, occasionally due to unforeseen circumstances we may run 5 minutes late. This however is rare and we respect that our clients are busy people too and require we stick to our session timetable.

For new clients we appreciate if you could arrive a couple of minutes prior to your appointment to allow time suitable time to fill out or provide us with any relevant paperwork.

This is a challenging Physio FAQ to answer. How often you need to come for treatment and how many sessions overall are required depends on the individual complaint. At Sydney Physio Clinic we understand it is impossible to predict such a thing. With out appropriate assessment and understanding of the complaint anything listed here is guess work. However a few numbers spring to mind as averages. 3-6 sessions is usually a good number of sessions to get a handle on a complaint. A few sessions will enable our physios to treat and develop a personalized management plan for the majority of complaints.

  • At Sydney Physio Clinic we aim to help the condition within the shortest possible period. Typically 3-6 sessions over a 3-6 week period is suitable to address many and most of the conditions seen in the clinic.

You should not expect to continually see the therapist beyond the immediate period of treatment. Typically Sydney Physio Clinic does not engage in expensive on-going “maintenance” type treatment. Maintenance sessions beyond your course of therapy unless the condition is chronic in nature and requires regular intervention is not the way our team practice. 

We strive to see you are well educated regarding your complaint. The management of, and your independent plan for prevention of recurrence. As well as this Sydney Physio Clinic aims to see you achieve your goals in the shortest and safest possible time frames.

This is our most requested Physio FAQ. And we get it price does matter. An Initial Consultation is $140 and any follow up sessions are $115. If you have private health insurance you can claim a rebate on the spot using our HICAPS machine, meaning you only pay any gap remaining.  However the exact amount of rebate for each session depends on your insurance company, your level of cover and the structure of their rebate system. It is best to contact your insurance company directly to find out the way your rebates are structured so to avoid any unwanted surprises.

As previously stated with the right documentation WorkCover physio sessions are billed directly to the insurer, so there is no out of pocket expenses. As mentioned in the Physio FAQ above regarding Medicare. In some situations when eligible under the Chronic Disease Management Plan scheme Medicare will pay $56 of the session. This is for a maximum of five sessions per calendar year. Any further questions you have regarding costing please don’t hesitate to call us at Sydney Physio Clinic. However rest assured that we will always do our best to help patients self manage their complaint and keep any physio costs to a minimum. 

At Sydney Physio Clinic we understand people get busy and from time to time. Emergencies come up and plans change, things that sometimes make keeping your scheduled appointment impossible. If you cannot keep your appointment, please call us as soon as possible so we can reschedule your appointment. We require a minimum of 3 business hours notice prior to your appointment. This is so we have time to offer your appointment to someone else, as we regularly have a wait list.

Sydney Physio Clinic makes it a policy not to charge for missed appointments. However we do operate a “three strikes” policy. If you fail to attend your scheduled appointment, or provide us with a late cancellation or late rescheduling of your appointment. Where late: indicates notice falling within the three business hour period prior to your appointment. If this occurs three times, then we will subsequently request that you please pre-pay for any future sessions.

If you cancel, or reschedule without appropriate warning or fail to attend any pre-paid session. Then you agree to relinquish this pre paid amount. We believe this is a fair method of managing any late cancellations for both parties and only penalizes repeat offenders.

We are located in the centre of the Sydney CBD at L7, 193 Macquarie Street. Inside an ornate white heritage building called Hengrove Hall which has a convivence store on one side and the Egg Shell cafe on the other. Sydney Physio Clinic is on level 7, 193 Macquaire Street opposite Parliament House. Our practice is located between Martin Place and Hunter Street. Just a short stroll from Martin Place Train Station, The Domain, Opera House, Pitt Street Mall and Wynyard Station.

Sydney Physio Clinic is open Monday to Friday from 7:00 am to 6:00 pm. Only in a very rare situation would we be unable to make an appointment for you the on day you request. We always endeavor to accommodate any urgent requests for treatment. All sessions are by appointment only and we also offer limited weekend physio sessions. If you want to book a Saturday physio session then call the practice or check availability online. 

Click the ‘book now‘ to take you to Sydney Physio Clinic booking system. Select the day & time and practitioner you prefer to see and fill in your details. An email and SMS confirmation will be sent to you on booking. As well as an email reminder and SMS the day before your appointment.

Please call us if you have any questions or challenges arranging your appointment. 

Become Pain-Free Today

Sydney Physio Clinic

We provide professional physiotherapy treatments, whether it's sports injuries or chronic pain, our Sydney Physio Clinic on Macquarie Street Sydney & Randwick offers holistic care to ensure optimal recovery and long-term results.


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