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Frequently Asked Questions

Please see below for Sydney Physio Clinic’s most frequently asked questions (FAQ). If you the information below doesn’t answer your questions please contact us via phone or email.

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1. What Is Physiotherapy?

What Is Physiotherapy?

Physiotherapy is a scientific health profession focusing on the treatment of the musculoskeletal and movement systems of the body. Physiotherapy aims to rehabilitate and improve pain and movement disorders associated with the musculoskeletal system. Physiotherapists are highly skilled and trained in the musculoskeletal and neurological systems using evidence-based assessment and treatment techniques. Physiotherapists employ unique hands-on techniques in association with proven modalities, individualized exercise programs and education to assist patients correct musculoskeletal dysfunction and normalize and or improve movement and function.

2. How Is Sydney Physio Clinic Different To Other Physiotherapy Clinics?

How Is Sydney Physio Clinic Different To Other Physiotherapy Clinics?

Sydney Physio Clinic physiotherapists have many years experience practicing around the globe. We are constantly involved in professional development to ensure we stay abreast of the latest research regarding assessment, treatment and management of musculoskeletal complaints and as a result at Sydney Physio Clinic our treatments incorporate the latest scientific research.
All treatment sessions are private one-on-one treatment sessions where you receive individually tailored treatment administered by a knowledgeable, caring and enthusiastic physiotherapist. Sydney Physio Clinic also boasts a strong network of skilled practitioners in other disciplines something which can only be developed over years of practice, when you seek treatment at Sydney Physio Clinic this opens you up if necessary to access any of these knowledgeable practitioners, all specialists in their own field meaning a quicker, faster and lasting recovery.

3. Do I Need A Doctor's Referral Before Starting Physiotherapy?

Do I Need A Doctor’s Referral Before Starting Physiotherapy?

You do not need a referral as a private patient. Physiotherapists are primary care clinicians qualified and skilled in the assessment and management of musculoskeletal conditions, as a result physiotherapists are experienced in being the primary point of contact for musculoskeletal conditions assessing, providing treatment for as well as developing any overall necessary management plans for musculoskeletal complaints.
You do however need a current doctors referral if you are claiming under WorkCover, CTP (motor vehicles scheme), Veterans Affairs or the Medicare chronic disease management plan schemes.

4. Can I Use My Private Health Insurance?

Can I Use My Private Health Insurance?

Sydney Physio Clinic is registered with most private health insurance plans, Medicare, Veteran’s Affairs and third party insurance/compensable carriers.
For your convenience Sydney Physio Clinic is connected to HICAPS which enables you to “swipe” your health fund card and claim your rebate at the clinic and as a result you simply pay any gap remaining. It is important to note that each health fund as well as each level of cover is different, so it is best to contact your particular fund to get an accurate estimation of your coverage. If you have private health cover and subscribe to the “extras” package cover you should be eligible to claim a part of your treatment fee however as stated before different schemes have different structured cover and you are best advised to check your level of cover with your insurer.

5. Can I Claim Physiotherapy On Medicare?

Can I Claim Physiotherapy On Medicare?

No. Physiotherapy is not covered by Medicare, however Medicare now offers a Chronic Disease Management Plan scheme (previously referred to as the Enhanced Primary Care (EPC) Programs). If you are eligible under this scheme at Sydney Physio Clinic Medicare will part pay for up to 5 physiotherapy treatments per calendar year. Eligibility is at the discretion of your GP and the program is only for people with chronic conditions. Patients must be referred by their GP If you have any queries regarding this service or Medicare contribution towards treatment please don’t hesitate to call. Currently the Medicare schedule fee for allied health services including physiotherapy services under the CDM scheme is $53.90, with a Medicare rebate of $45.85 for each of the 5 sessions.

6. Do You Treat WorkCover Patients?

Do You Treat WorkCover Patients?

Yes. Providing you have the following information with you on your initial visit:

  • Your insurance companies details.
  • Your claims officers details.
  • A Doctor’s referral prescribing physiotherapy treatment.
  • A valid claim number.

At the time of your first session if your insurance company has not yet accepted liability, or if you do not have the above information with you on the day, you will be billed at the time of consultation. You can then send this invoice to your insurance company and be reimbursed for the session from them. Once we have your session approved we will simply bill your insurance company directly so there is no out of pocket expenses for you.

7. What Happens At The First Treatment?

What Happens At The First Treatment?

The physiotherapist will take a comprehensive history of the current problem and perform a physical examination of the area and any relevant associated areas with any necessary functional testing. Your physiotherapist will then devise a treatment plan that may involve ways of relieving pain, restoring mobility and function. Techniques used may include any number of techniques from hands on manual therapy for joints and soft tissues, exercise prescription directed at improving strength, mobility, posture, biomechanics as well as electrotherapy modalities all coupled with the appropriate education. Exercise prescription and education is a crucial element of any physiotherapy session so you learn techniques to use at home and develop vital understanding to manage and improve your condition independently between necessary treatment sessions. As well as this exercises and education play in important role in having the patient actively involved in any preventative measures.
At Sydney Physio Clinic if applicable we can refer you for alternative treatment or assessment within our vast network if it is deemed physiotherapy at the current stage of your complaint is not the best option for you.

8. What Should I Wear For My First Session?

What Should I Wear For My First Session?

We are happy provide a change of clothes or a gown for your to wear during the session if you require or you forget to bring your own clothing to a session, otherwise you can simply bring your own shorts and singlet top you will feel comfortable in for the treatment.
If you have a lower limb sports injury or any lower limb complaint where you feel footwear may play a role please bring with you any running shoes, football boots, work or casual shoes you feel relevant. Not all areas being treated will require you to change but physiotherapists prefer to see the area they are working on and have easy access to assessing strength and movement of the area as well as palpating necessary structures in and around the area which is why sometimes getting changed into shorts and a singlet top is preferred. Although not ideal if you prefer not to get changed or expose the relevant area during the session our physiotherapists are experienced in assessing and working through clothing if this makes you more comfortable.

9. What Should I Bring To My First Session?

What Should I Bring To My First Session?

Other than a change of clothes or any appropriate footwear and sporting equipment listed above please bring along any recent and relevant x-rays, reports, or referrals you may have or have been given. As well as this if you are claiming under a third party insurance or WorkCover scheme please bring along the relevant documentation for this also.

10. How Long Does Each Session Take?

How Long Does Each Session Take?

Your initial consultation which includes a comprehensive evaluation as well as treatment takes 30 minutes any subsequent sessions thereafter are usually 20-30 minutes duration. At Sydney Physio Clinic we pride ourselves on running on time, occasionally due to unforeseen circumstances we may run 5 minutes late but we respect that our clients are busy people too and require we stick to our session timetable.
For new clients we appreciate if you could arrive 5-10 minutes prior to your appointment to allow time suitable time to fill out any relevant paperwork.

11. How Many Physiotherapy Sessions Will I Need?

How Many Physiotherapy Sessions Will I Need?

How often you need to come for treatment and how many sessions overall are required depends on the individual complaint. At Sydney Physio Clinic we understand it is impossible to predict such a thing with out appropriate assessment and understanding of the complaint but a few numbers spring to mind as averages. 3-6 sessions is usually a good number of sessions to get a handle on a complaint, treat and develop a personalized management plan for the majority of complaints. At Sydney Physio Clinic we aim to help the condition within the shortest possible period. Typically 3-6 sessions over a 3-6 week period is suitable to address many and most of the conditions seen in the clinic. You should not expect to continually see the therapist beyond the immediate period of treatment, typically Sydney Physio Clinic does not engage in expensive on-going “maintenance” type treatment beyond your course of therapy unless the condition is chronic in nature and requires regular intervention but this would only be the situation in less than 10% of our case load.
We strive to see you are well educated regarding your complaint, the conditions management and your independent plan for prevention of recurrence. As well as this Sydney Physio Clinic aims to see you achieve your goals in the shortest and safest possible time frames.

12. What Is The Cost Of Physiotherapy At Sydney Physio Clinic?

What Is The Cost Of Physiotherapy At Sydney Physio Clinic?

An Initial Consultation is $99 and any follow up sessions are $89. If you have private health insurance you can claim a rebate on the spot using our HICAPS machine, meaning you only pay any gap remaining however the exact amount of rebate for each session depends on your insurance company, your level of cover and the structure of their rebate system. It is best to contact your insurance company directly to find out the way your rebates are structured so to avoid any unwanted surprises.
As previously stated with the right documentation WorkCover sessions are billed directly to the insurer so there is no out of pocket expenses and Medicare in some situations when eligible under the Chronic Disease Management Plan scheme will pay around $52.95 of the session for a maximum of five sessions per calendar year. Any further questions you have regarding costing please don’t hesitate to call us at Sydney Physio Clinic.

13. What Is Your Cancellation Policy?

What Is Your Cancellation Policy?

At Sydney Physio Clinic we understand people get busy and from time to time, emergencies come up and plans change that make keeping your scheduled appointment impossible. If you cannot keep your appointment, please call us as soon as possible so we can reschedule your appointment. We require a minimum of 3 business hours notice prior to your appointment so we can have time to offer your appointment to someone else. Sydney Physio Clinic makes it a policy not to charge for missed appointments however we do operate a “three strikes” policy. If you fail to attend your scheduled appointment, or provide us with a late cancellation or late rescheduling of your appointment (late: indicating notice falling with in the three business hour period prior to your appointment) three times then we will ask you please pre-pay for any future sessions. If you cancel or reschedule without appropriate warning or fail to attend any pre-paid session you agree to relinquish this pre paid amount. We believe this is a fair method of managing any late cancellations for both parties and only penalizes repeat offenders.

14. Where Is Sydney Physio Clinic Located?

Where Is Sydney Physio Clinic Located?

We are located in the centre of the Sydney CBD at 193 Macquarie Street. Inside an ornate white heritage building called Holdsworth House which has the Macquarie St Pharmacy on one side and Red Rose Cafe on the other. Sydney Physio Clinic is on level 7, 193 Macquaire Street opposite Parliament House, we are located between Martin Place and Hunter Street just a short stroll from Martin Place Train Station, The Domain, Opera House, Pitt Street Mall and Wynyard Station.

15. What Hours Are You Open And How Soon Can I Get An Appointment?

What Hours Are You Open And How Soon Can I Get An Appointment?

Sydney Physio Clinic is open Monday to Friday from 8:00 am to 6:00 pm. Only in a very rare situation would we be unable to make an appointment for you the on day you request and we always endeavor to accommodate any urgent requests for treatment.

16. How Do I make An Appointment At Sydney Physio Clinic?

How Do I make An Appointment At Sydney Physio Clinic?

There are a number of ways you can arrange an appointment at Sydney Physio Clinic the easiest of which is to use our convenient online booking system which shows you all the available times on the days you want and then you can simply select the session time that best suits your needs. Otherwise you can email us with your appointment inquiry and we will reply to you as soon as we can to let you know when we can fit you in. Or simply call us and we can arrange your appointment for you over the phone. Either way we look forward to meeting you soon.